Last updated: 3 May 2023
www.compassrehabilitation.co.uk ('Website') is provided by Compass Rehabilitation Limited ('we'/'us'/'our'). In doing so, we may be in a position to receive and process personal information relating to you. As the controller of this information, we're providing this Privacy Notice ('Notice') to explain our approach to personal information.
Of course, you may browse parts of this Website without providing any information about yourself and without accepting cookies. In that case, it's unlikely we'll possess and process any information relating to you.
Sometimes, when you take a new service or product from us, or discuss taking a new service or product but decide against it, we might wish to provide you with further information about similar services or products by email or other written electronic communication. In that situation, we will always give you the opportunity to refuse to receive that further information and if you change your mind please let us know. We'll endeavour to remind you of your right to opt-out on each occasion that we provide such information.
1.1 Registered number: 12915459
1.2 Registered office: Lonsdale House, High Street, Lutterworth, LE17 4AD
We will only collect personal information relating to you if one of the following conditions has been satisfied:
2.1 You have clearly told us that you are content for us to collect that information for the particular purpose or purposes that we will have specified.
2.2 The processing is necessary for the performance of a contract that we have with you.
2.3 The processing is necessary so that we can comply with the law.
2.4 The processing is necessary to protect someone's life.
2.5 The processing is necessary for the performance of a task that's in the public interest.
2.6 The processing is necessary for our or another's legitimate interests - but in this case, we'll balance those interests against your interests.
3.1 If we need your consent to collect and use certain information, we'll provide you with the opportunity to tell us that you're happy to provide that information at the point of collecting it.
3.2 If at any point in time you change your mind and decide that you want to withdraw your consent, please let us know and we'll endeavour to stop processing your information in the specified manner, or we'll delete your data if there is no continuing reason for possessing it.
3.3 If you don't consent to a particular bit of processing, we'll endeavour to ensure that the Website and our service continue to operate without the need for that information.
4.1 Certain information we collect may be considered to be in a special category of personal information. In particular, it may relate to your health.
4.2 If we do collect such information as specified in clause 4.1, we'll also ensure that one of the additional reasons for processing outlined in the UK GDPR applies.
5.1 We envisage collecting the following types of information from you:
Purpose and related details
Contact information (name, address, email address) and medical records related to your condition.
5.2 We may collect personal information about you from a number of sources, including the following:
5.3 If you refuse to provide information requested, then if that information is necessary for a service we provide to you we may need to stop providing that service.
5.4 If at any point you think we've invited you to provide information without explaining why, feel free to object and ask for our reasons.
6.1 Data protection, privacy and security are important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. The following are examples of such purposes. We have also indicated below which UK GDPR justification applies, however it will depend on the circumstances of each case.
6.2 We will not disclose your personal information to any third party except in accordance with this Notice, and then only in one of the following circumstances:
6.3 Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information.
6.4 We may allow other people and organisations to use personal information we hold about you in the following circumstances:
7.1 We have strict security measures to protect personal information.
7.2 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software to encrypt information you input.
7.3 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
7.4 It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
8.1 If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us personal information through the Website, we will normally give you the opportunity to say whether you would prefer that we don't contact you by email for that purpose. You can also always send us an email (at the address set out below) at any time if you change your mind.
8.2 Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
9.2 Where applicable, this section of the Notice also relates to that technology but the term 'cookie' is used throughout.
9.3 Some of these cookies are essential to services you've requested from us, whereas others are used to improve services for you, for example through:
9.5 This Website uses, or allows use of, the following cookies:
9.6 The distinctions referred to in the above table are as follows:
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
We include in this category cookies that are used only for electronic communication. (The ICC doesn't refer to these cookies, but the law is the same.)
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. This information is only used to improve how a website works.
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session.
Targeting and advertising
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
9.7 As with any other information we may collect from you, we'll work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software to encrypt information you input.
9.8 The Website may include links to third-party websites. We do not provide any personally identifiable customer personal information to these third-party websites unless permitted in accordance with this privacy notice, however as to cookies please see above clause 9.
9.9 We exclude all liability for loss that you may incur when using these third-party websites.
10.1 Under certain circumstances, you have rights under data protection laws in relation to your personal information.
10.2 You have the right to:
10.3 You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
10.4 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
10.5 We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
11.1 If you would like any more information or you have any comments about this Notice, or if your wish to exercise any of your legal rights, please either write to us at Data Protection Manager, Compass Rehabilitation Limited, Lonsdale House, High Street, Lutterworth, LE17 4AD, or email us at email@example.com.
11.2 Please note that we may have to amend this Notice on occasion, for example if we change the cookies that we use. If we do that, we will publish the amended version on the Website. In that situation we will endeavour to alert you to the change, but it's also your responsibility to check regularly to determine whether this Notice has changed.
11.3 You can ask us for a copy of this Notice by writing to the above address or by emailing us at firstname.lastname@example.org. This Notice applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.
This is a summary of how we collect and deal with your personal information when you use this website. For more information about how we look after your personal information when you visit this website (wherever you visit it from), about your privacy rights and how the law protects you, it is important that you read our full privacy notice at www.compassrehabilitation.co.uk/privacy.
We're the controller and responsible for your personal information.
Our full details are:
If you have any questions about this summary or our full privacy notice, or about our data protection practices, please contact us using the details provided in our privacy notice.
We take your privacy seriously and will only use your personal information as described in our full privacy notice. Broadly speaking, this will be [to administer your account, to provide the products and services you have requested from us, for our legitimate administrative and business purposes and to comply with our legal obligations]*. We only collect personal information about you for these purposes and do not keep it for any longer than is necessary.
We use different methods to collect information about you, which are explained in our full privacy notice.
We only share your information as described in our full privacy notice.
We do not transfer it outside the European Economic Area.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal information.
You have a number of rights in relation to your personal information, which are detailed in our full privacy notice. In particular, under certain circumstances, you have rights under data protection laws in relation to your personal information including the right to receive a copy of the personal information we hold about you and the right to make a complaint at any time to the Information Commissioner's Office, the UK supervisory authority for data protection issues (www.ico.org.uk).
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